FAQ
Q: What materials are your bowls, chopsticks, and dishes made of? A: Our tableware is made from a variety of high-quality materials, including ceramic, porcelain, bamboo, stainless steel, and melamine. Each material is carefully selected for its durability, safety, and aesthetic appeal. Ceramic and porcelain bowls and dishes are microwave and dishwasher safe, while bamboo chopsticks are eco-friendly and lightweight. Stainless steel chopsticks are durable and easy to clean, and melamine tableware is shatterproof, making it ideal for everyday use. You can find detailed material information for each product on its individual product page.
Q: Are your products safe for food contact? A: Yes, all our tableware is made from food-grade materials that are safe for direct food contact. We strictly adhere to international safety standards and conduct rigorous testing to ensure that our products do not contain harmful chemicals such as lead or cadmium. Our products are safe for use with all types of food, and they are microwave and dishwasher safe unless otherwise noted on the product page.
Q: How do I track my order? A: Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress by visiting the shipping carrier’s website. If you have created an account on our website, you can also track your order by logging into your account and navigating to the “Order History” section. If you do not receive a tracking number within 3 business days of placing your order, please contact us for assistance.
Q: Can I change or cancel my order after it has been placed? A: We process orders quickly, so we can only accept changes or cancellations within 12 hours of order placement. If you need to change or cancel your order, please contact us immediately with your order details. Once your order has been processed and shipped, we cannot make any changes or cancellations. If you receive your order and it is not what you expected, you can refer to our Return & Exchange Policy for information on how to return or exchange the item.
Q: Do you offer international shipping? A: Yes, we offer international shipping to most countries worldwide. Shipping times and costs vary depending on your location, and you can view the exact shipping cost during the checkout process. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs office. These charges are not included in the shipping cost and are the sole responsibility of the customer. We recommend checking with your local customs office for more information on applicable charges.
Q: How do I care for my tableware? A: Care instructions vary depending on the material of the tableware. Ceramic and porcelain items are dishwasher and microwave safe, but we recommend using a gentle cycle and avoiding harsh detergents to prolong their life. Bamboo chopsticks should be hand-washed and dried thoroughly to prevent mold. Stainless steel chopsticks can be washed in the dishwasher. Melamine tableware is dishwasher safe but should not be used in the microwave. Detailed care instructions are included with each product, and you can also find them on the product page.