Shipping Policy
We offer reliable shipping services to locations worldwide, ensuring that your tableware reaches you safely and on time. All orders are processed within 1-2 business days of placement, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information, allowing you to monitor your package’s journey from our warehouse to your doorstep. Please note that processing times may be extended during peak seasons, and we will notify you of any delays in advance.
Shipping times vary depending on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days, depending on customs processing and local delivery services. We work with trusted shipping carriers to ensure timely delivery, but please note that we are not responsible for delays caused by factors beyond our control, such as weather conditions, customs hold-ups, or carrier issues. In such cases, we will assist you in tracking your package and resolving any issues as quickly as possible.
Shipping costs are calculated based on the weight of your order and your shipping destination. You can view the exact shipping cost during the checkout process, before completing your purchase. We occasionally offer free shipping promotions for orders that meet a certain minimum purchase amount—please check our website for current offers. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs office. These charges are not included in the shipping cost and are the sole responsibility of the customer.
We take great care in packaging your tableware to prevent damage during transit. Each item is carefully wrapped and packed in sturdy boxes with protective materials to ensure it arrives in perfect condition. If your package arrives damaged, please contact us immediately with photos of the damage and the packaging, and we will assist you in resolving the issue promptly. We recommend inspecting your package upon delivery to ensure all items are intact and in good condition.